Code z87hag and receive $5.00 off any purchase of $75.00 or more.
Frequently Asked Questions
Please reach us at cback65@icloud.com if you cannot find an answer to your question.
We open at 10 am Wednesday through Sunday and are closed Monday and Tuesday.
Wednesday 10am to 5pm
Thursday 10am to 5pm
Friday 10am to 6pm
Saturday 10am to 5pm
Sunday 10am to 3pm
Yes, at your request we offer complimentary gift wrapping for purchases made in-store.
The Whimsical Wagon no longer accepts Pre~Orders for our Charlie Bears Collection. We now offer "In The Fur" pics and will post the new Charlie Bears as they arrive and have their photo shoot done. So if you are interested in a certain Charlie Bear Pawlease follow my posts on Facebook, Instagram or Google. We will post the link to each Charlie Bears Character as they become available. Thank you so much for your interests.
Hi Everyone! We are not offering Layaway as we are out of space to hold Layaway Items.
However we do have a suggestion....
PayPal does offer payment plans and they will finance the purchase at no extra cost to you and you get your purchase sent immediately and don't have to wait for the item to be paid off. Thank you so much for your understanding. Have a Whimsical Day!
We accept cash, also credit cards (Visa, Mastercard, American Express and Discover), and debit cards as well..... Sorry we don't accept Goats 🐐 or Chickens 🐓 🤣
We are pleased that you chose us to shop with! The Whimsical Wagon is a small business with a big heart 💗 and we would like to let you know a few things about our shipping policies.
We ship via USPS, UPS and FedEx and we reserve the right to choose which carrier to ship with using the best and most economical option for our customers. During checkout it will default to USPS but that isn't always the case of how your precious cargo will ship.
You will receive tracking information via the email you used at checkout as soon as your package has been put into the system. We strive to ship quickly so you can enjoy your purchase as soon as possible.
Hello...Thank you all for your question on this...Yes we do offer a $5.00 coupon code on all online orders that are $75.00 or more. This coupon code is at the top of my website page and just put it in at checkout and it will take the $5.00 off your purchase.
The Whimsical Wagon loves to reward our customers we appreciate each and every one of you.... due to the constant rising costs of overhead we don't have a Customer Loyalty program but would like to share with you how we do other things to make your shopping experience Epic!
Each Online Charlie Bears purchase is always accompanied by a little Thank you gift. We also don't add any service charges for the labor or materials such as the box, tape, tissue paper, ribbon, protective bag and the trip to the post office... we pay for all of this plus there is never a convenience fee added for the costs to process your payment through PayPal or Square we waive those fees as a Thank you for your purchase and helping me to grow my business. 🤗
On the same note for our walk in customers, we don't charge for materials such as bags, tissue, ribbon etc...nor do we charge a convenience fee for the credit card transactions. We also offer free Gift Wrap for in store purchases...We pay for all of this as a Thank You for being such an asset to our success in business.
Many customers ask if we do Free Shipping? We don't offer free shipping, however we do offer a coupon for 5.00 off your purchase of 75.00 or more using Code z87hag and this does help our customers with the shipping costs. The Whimsical Wagon pays for the shipping to get the Charlie Bears sent to our store and we don't add a service charge for the Packing Materials, box, tape, bags etc... or the Labor involved in getting a package ready and finally taking it to the Post Office. There is a lot that goes into shipping out our products in a loving manner and we hope you will understand our choice in not offering free shipping...We want to give you the best service pawsible and thank you for your question on the shipping.
International Shipping
The Whimsical Wagon has chosen not to ship Internationally due to the higher costs of shipping and the extra time it takes to set up International Shipping. We are sorry for any inconvenience this may cause our friends outside the U.S. and truly hope you understand our decision in this matter.
If you are not 100% satisfied with your purchase we will happily exchange it for an item that better suits you and your gifting needs or issue a store credit. Must have receipt and be retuned within 30 days of purchase in new un-opened condition. All Packaging must be with item and in new condition. Item's cannot be exchanged if there are any noticeable odors for example smoke odors etc.. Sorry No Refunds. All items on Sale are final and Non~returnable.
PLEASE READ CAREFULLY IF YOU ARE SENSITIVE TO FRAGRANCE! We are a Gift Shop with many scented items that are for sale. We do not spray any of our items but at times the scent from the store may travel with the purchase in tissue paper and boxes. Most times the smell from our gift shop goes away in time....If you are sensitive to smells please take into consideration that any plush or mohair Charlie Bears or Plush Jellycat may have the smells in their fur/fabric from the store. Most people love the smell of our gift shop but if you want to One remedy we have found quite helpful is you can place your item in a box and open a box of baking soda (don't pour the baking soda out) place the opened box of baking soda inside the box with your purchase and close the box and let sit for a couple of days the baking soda will absorb the gift shop smells. Please don't order from The Whimsical Wagon if you have any possible allergies to perfume/candles etc...These items are all brand new and are not considered defective and won't be accepted for returns.
Announcement
PLEASE READ CAREFULLY IF YOU ARE SENSITIVE TO FRAGRANCE! We are a Gift Shop with many scented items that are for sale and at times the scent from the store may travel with the purchase in tissue paper and boxes. Most times the smell from our gift shop goes away in time....If you are sensitive to smells please take into consideration this info before ordering. Please don't order from The Whimsical Wagon if you have any possible allergies to perfume/candles etc...These items are all brand new and are not considered defective and won't be accepted for returns. Thank you... Have a Whimsical Day!